Terms of Service

Agreement

By using ProSystem products or this website, you agree to these terms. If you're using ProSystem on behalf of an organisation, you confirm you have authority to do so, and "you" means that organisation.

Our service

We provide ProSystem BMS, eCommerce websites, custom software and related services. Specific scope, deliverables and timelines live in a signed Statement of Work (SoW) or order form.

Your responsibilities

• Keep your account credentials safe. You're responsible for activity under your account.
• Use the service lawfully. No reverse engineering, no unauthorised access, no abuse.
• Provide accurate information for invoicing and support.

Your data

Data you put into ProSystem belongs to you. We process it under your instructions per the SoW and our Privacy Policy. You can export your data at any time.

Fees

Fees are set out in your order form. Invoices are due within the period stated there. Late payment may result in suspension after written notice.

Service levels

We aim for ≥99.5% monthly availability of hosted services. Scheduled maintenance is communicated in advance. Specific SLAs are defined in your Support plan if applicable.

Warranties & liability

We provide the service with reasonable skill and care. To the fullest extent permitted by law, our aggregate liability under or in connection with these terms is limited to fees paid by you in the twelve months preceding the claim.

Termination

Either party may terminate for material breach not cured within 30 days of written notice. On termination, you retain access to your data for 30 days to export; after that, we delete it.

Governing law

These terms are governed by the laws of Bangladesh. Disputes are resolved in the courts of Dhaka.

Contact

Questions? Email legal@prosystem.com.bd.