When we started with KAVAZO, the outlets were running on a patchwork of spreadsheets, vendor tools and messaging threads. Stock visibility was partial. Close-of-day was a two-hour ritual. New outlets took a week to bring online, and by the time they were live the menu had usually changed.
Where we started
We spent the first two weeks on the floor — at the tills, in the kitchen, behind the goods-in door. The goal wasn't to redesign the operation; it was to understand the operation well enough not to break it.
The root cause was simple: every outlet had its own source of truth. Headquarters saw a version of the data that was already reconciled, smoothed, occasionally argued over. The floor staff lived inside a different version.
What we shipped
A single cloud-hosted ProSystem BMS tenant with a clean menu hierarchy, live inventory per outlet, and a browser-based POS that every outlet reads from the same second. Low-stock alerts surface on the overview before the shelf goes empty.
We piloted at one outlet for a month, ironed out the rough edges with the outlet manager on-site, then rolled out to the rest in waves of two.
Where it's going
Phase two is richer reporting across outlets and tighter customer segmentation for promotions. We start on that next quarter.