ARFIN Handcrafted Footwear Co. is a leather-goods craft brand we've been building with since 2020 — five years alongside a brand that's grown steadily across the partnership.
Refined alongside the team
The POS wasn't designed in isolation. We watched the team handle real customer interactions on the shop floor, took note of where friction surfaced, and made refinements steadily — each round of observation reached the next. Five years on, the POS fits the way the team actually moves through their operations.
How we developed
We designed and developed the system end-to-end: ProSystem BMS, carrying the cloud POS for the atelier and everything that supports it, alongside an eCommerce site for online customers. Walk-in sales at the atelier, eCommerce orders and social media sales all flow through the same system, regardless of how the customer reaches ARFIN.
Short SKUs the team thinks in
Each piece carries a short SKU that the team uses to identify it — on the floor, online or on a call. ARFIN's own SKU scheme is short and readable, and the system's search is built to match — staff identify the piece in a second or two during discovery and at the counter.
Five years later
The platform has carried ARFIN through catalogue expansion and steady brand growth, holding firm underneath the day-to-day. The team's time has shifted to where it belongs — on the craft.
