A clinic that runs both consultations and a pharmacy under one roof carries two operations side by side — the patient visit on the front desk, and a dispensing operation with its own stock, suppliers and reporting. The ERP underneath has to hold both without the team having to bridge them by hand.
Front desk on one workspace
Appointments, bookings, procedure billing and prescriptions all run from the same workspace. Reception books a slot, the doctor records the consultation and prescription, billing settles the invoice — every step writing into the same patient record, so a returning patient is recognised the moment they walk in and their history is already on screen.
Automatic SMS for patient, doctor and staff
The system sends SMS reminders to the patient ahead of an appointment, to the doctor for relevant procedures, and to the PRO when their attendance is needed. The reminders are tied to the procedure type, so each role only hears about what's relevant to them, and the front desk stays focused on the patient in front of them.
Pharmacy as a separate entity
The pharmacy runs as its own entity inside the same ERP application — kept separate from the front desk so each side stays focused on its own workflow. It carries the full pharmacy inventory and lets staff configure pharmaceutical supplier payable rates per item, so the commercial terms with each supplier are recorded against the products they supply, ready to be applied whenever those items sell.
Month-end supplier reports
Because the payable rates are configured against the items, staff can generate month-end reports on supplier compensation directly from the sales recorded that month. The figures come out of the same data the pharmacy was already running on, so the team isn't compiling them from receipts at the close of every month.
The website patients arrive on
Alongside the ERP, the SKINN website carries the practice online. A landing page lays out the important parts of the clinic in clear sections, a treatments list lets visitors browse the services on offer with filters for category and common causes, and a booking form lets a patient reserve a consultation with a doctor — with the request reaching the front desk on the same system.
Where it sits today
The front desk and the pharmacy run side by side on one ERP, the website routes new patients through to the same workflow, and reporting that was compiled by hand falls out of the work that's already happening.
