The KAVAZO team had grown an operation that no single tool was keeping up with — a factory feeding three outlets, a hotline taking direct orders, corporate accounts and three delivery partners running their own curated menu. Keeping all of that consistent had been falling on people, by hand.
On the floor with the team
We spent time at the factory, behind the goods-in door and at the counter. The goal was to understand how product moves from the factory through distribution to the customer, and where information was crossing between people on paper, on the phone and in messages. The system we deployed mirrors that real flow.
One menu, many faces
The system carries the regular items, the bundled offerings, and a curated menu for delivery partners — FoodPanda, Pathao and Foodi. A change to a master item propagates to every channel where it appears.
Seamless ordering on KAVAZO's own website
Alongside the delivery partners, the KAVAZO website takes orders straight from customers. The same menu and pricing structure run it, and online orders land in the same queue as the hotline and the counter, so the kitchen sees one list of work regardless of where the order came in. The site also handles custom orders — customers attach references of what they want and the request reaches the team with everything attached, ready to discuss and quote.
Corporate and direct orders
Corporate orders run through a workflow built for them, with their own pricing and billing terms sitting on the order. The hotline writes into the same system as the counter, so phone orders and walk-ins move through the same flow.
Stock transfers with a full audit log
Every transfer between the factory and the outlets is recorded as a transaction with a full audit log — what moved, when, who initiated it and who received it. Discrepancies surface in the log, where they can be traced back to the moment they happened.
Built for concurrent operations on any device
The interface runs in the browser, so the same staff can use it on a counter terminal at an outlet, a tablet at the factory or a phone on the hotline. Behind it, the system handles concurrent writes from staff across the three outlets, the customer care hotline and the factory at the same time, with operations designed to be idempotent so a retry on a flaky network never doubles a stock movement or a sale.
Where it sits today
HQ opens the system and sees the operation as it is — sales by channel, stock by location, transfers in motion, partner numbers — with the data ready as soon as the page loads. The BMS simplifies an extensive operation enough that the team running it can stay focused on the product.
