Case Studies · F&B

POS and eCommerce for PASTRYARCHY's cloud bakery

A website and BMS for PASTRYARCHY where the order the customer places is the order the kitchen sees. Intake, preparation and dispatch share one record from the moment it lands.

On-time

Delivery

Streamed in

Orders

Problem

PASTRYARCHY's orders were arriving across multiple inboxes — and the kitchen was often catching up on an order after the customer was already on their way for pickup.

Approach

We made ProSystem BMS the central order book, with the website writing orders into it directly and the kitchen and dispatch reading from the same record.

Outcome

The kitchen sees orders the moment customers place them, and pickup timings move in step with the published estimates.

A cloud bakery wins or loses on the lag between an order arriving and the kitchen seeing it. Reduce that lag, and the rest of the operation gets easier.

How we developed

ProSystem BMS holds the central order book. The website writes orders into it directly, and the kitchen displays and dispatch read from the same record. An order travels intact from the customer's tap on place-order through to pickup.

Where it sits today

The kitchen sees orders the moment customers place them, and there's one queue internally regardless of where the order originated. Pickup times track the published estimates instead of the staff catching up to them.

At a glance

BMSeCommerceF&B

Client: PASTRYARCHY
Industry: F&B
Went live: Feb 2025
Status: Running

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